This policy sets out how we handle your personal information if you’re an existing client or a visitor to our website.
The type of personal information we collect
We collect basic information about visitors to our website. The information we collect includes contact name, email address and contact telephone number plus web analytics data.
How we collect personal information
We collect personal information directly when you provide it to us either by filling in and submitting a contact form on our website or by direct email or telephone enquiry.
How we use personal information
We will use your personal information where you give us consent:
To fulfill a contract, or take steps linked to a contract;
carrying out technical analysis to determine how to improve the websites and services we provide;
managing our relationship with you, e.g. by responding to your comments or queries submitted to us by form of electronic communication;
direct email marketing of products, products offers and product news;
improving our products and services.
Where we transfer and/or store your personal information
We store personal information on a secure server that is managed by us and our service providers, and occasionally hard copy files that are kept in a secure location in the UK. Personal information that we store or transmit is protected by data encryption where appropriate.
How you can access your personal information
You can access the personal information that we collect about you by contacting our Data Protection Officer directly by email.
Marketing Choices regarding your personal information
Where we have your consent to do so we send you marketing communications by email about products and services that we feel may be of interest to you. You can ‘opt-out’ of such communications if you would prefer not to receive them in the future by using the “unsubscribe” facility provided in the communication itself.
You also have choices about cookies, as described below. By modifying your browser preferences, you have the choice to accept all cookies or to reject all cookies. If you choose to reject cookies some parts of our websites may not work properly in your case.
Cookies and web analytics
When you visit our websites, there is certain information that’s recorded which is generally anonymous information and does not reveal your identity. Some of our websites have user accounts. If you’re logged into your account some of this information could be associated with your account. We are talking about the following kinds of details:
your IP address or proxy server IP address’;
the date and time of your visit to the website;
the length of your session;
the pages which you have accessed;
the number of times you access our site within any month;
the file URL(s) you look at;
the operating system which your computer uses.
Information you make public or give to others
If you make your personal information available to other people, we can’t control or accept responsibility for the way they will use or manage that data. There are lots of ways that you can find yourself providing information to other people, like when you post a public message on a forum thread, share information via social media, or make contact with another user or directly via email. Before making your information publicly available or giving your information to anyone else, think carefully. If giving information to another user to access one of our services, ask that party how they will handle your information.
How long we keep your personal information
When we need to update this policy
We will need to change this policy from time to time in order to make sure it stays up to date with the latest legal requirements and any changes to our privacy management practices. When we do change the policy, we’ll make sure to notify you about such changes made, where required. A copy of the latest version of this policy will always be available on this web page.
How you can contact us
If you have any questions about our privacy practices or the way in which we have been managing your personal information, please contact our Data Protection Officer
Transfer of information
You are also entitled to ask us to port your personal information (i.e. to transfer in a structured, commonly used and machine-readable format, to you), to erase it, or restrict its processing.
Where we require your personal information to comply with legal or contractual obligations, then provision of such data is mandatory: if such data is not provided, then we will not be able to manage our contractual relationship with you, or to meet obligations placed on us. In all other cases, provision of requested personal information is optional.
Effective date 21 September 2018